How we pack, ship and export our agri-leather materials, and our policy on returns for B2B orders.
Once a bulk order is confirmed against your quotation, our team at the Kanjhawala Industrial Area facility (Delhi) cuts, rolls and packs your materials to B2B export standards. Every roll or sheet is packed in moisture-protective wrapping and labelled with lot number, certification info and test reports.
Free sample kits requested via our website are typically dispatched within 3–5 business days of your enquiry being confirmed, subject to product availability. Domestic samples are sent via courier; international sample shipments are sent via air courier and may take 7–14 business days depending on destination and customs clearance.
Lead times for bulk B2B orders depend on the product, quantity and finish requested, and are confirmed at the time of quotation. As a general guide:
We export to buyers across 147 countries, with strongest demand from the United States, Germany, United Kingdom, Japan, France, Italy, Australia and the UAE. International orders are shipped via sea freight (for large volume orders) or air freight (for samples and time-sensitive smaller orders), with full export documentation including commercial invoice, packing list, certificate of origin and applicable test/COA certificates.
Freight cost, Incoterms (e.g. FOB, CIF, EXW) and delivery timeline are agreed with each buyer at the quotation stage based on destination and order volume.
International buyers are responsible for any import duties, customs clearance fees and local taxes applicable in their destination country, unless otherwise agreed in writing at the time of order (e.g. under a DDP arrangement). We recommend confirming your local import requirements before placing a bulk order.
Please inspect your shipment upon arrival. If your order arrives damaged, short-shipped or does not match the confirmed specification, contact us within 7 days of delivery with photos and your order/invoice reference. We will investigate and arrange a replacement, credit or partial refund as applicable, once the issue is verified.
As a B2B manufacturer supplying material cut and processed to order, we generally do not accept returns for change-of-mind once an order has been produced and dispatched. Free sample kits are non-returnable. Returns are considered only in cases of:
Approved returns are handled via replacement of the affected material, credit note against a future order, or refund — at our discretion and in discussion with you.
Orders may be cancelled free of charge before production has started. Once cutting, pressing or finishing has begun on your specific order, cancellation may be subject to a charge covering material and labour already committed. Please contact our team as early as possible if you need to cancel or modify an order.
Call, WhatsApp or email us — our team responds within 24 hours.
✉️ info@greenerleather.com